FAQ: Makeway | Create Intricate Courses, Watch Your Marbles Soar
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I pledge for more than one reward?

The Kickstarter platform doesn’t allow to make more than one pledge during any specific campaign. What you can do is logon with a different user name and support us again. Additionally, all backers will receive a survey at the end of the campaign and at that time you can add additional pledges for additional awards.

Last updated: March 11, 2020 14:30

Can I upgrade my pledge?

Of course! At any time you can log back onto Kickstarter and upgrade your pledge for a different award.

Last updated: March 11, 2020 14:30

I don’t have a ferromagnetic surface in my house. What are my options?

Makeway works on vertical magnetic surfaces (fridge, cars, metallic front door, magnetic white board or any other ferromagnetic surface). Additionally, you can go to a hardware store and buy a piece of a thin metal sheet that you can screw to a wall in your house and create your own Makeway space.

Last updated: March 11, 2020 14:33

Will it work with magnetic / metallic painted wall?

Unfortunately, in our testing, magnetic paint has not shown to be strong enough to hold the tracks. Sorry about that.

Last updated: March 11, 2020 14:47

Will Makeway be EU shipping friendly?

Update: No, unfortunately we are not offering EU friendly shipping right now. Sorry about that.

Last updated: April 15, 2020 13:52

What materials are the Makeway pieces made of?

All the parts are made of high quality injected ABS plastic. The marbles are standard glass marbles. (Don’t worry, we’ve dropped many glass marbles from really high distances. They don’t break).

Last updated: March 12, 2020 03:34

Why aren't you offering stretch goals?

We thought about it but we worked really hard, for several years, to bring Makeway to life and we did everything we can to offer as many parts as possible, each part going through a long stage of R&D with hundreds of prototypes along the way, finally reaching a product we are confident we can deliver on. Offering stretch goals would, in our view, take the focus off the product and result in compromise of the quality of the product which is definitely something we want to avoid.

Last updated: March 11, 2020 15:21

Would it be possible to buy different tricks solely?

Yes. All backers will receive a survey at the end of the campaign and at that time you can add additional pledges, extension kits and other features.

Last updated: March 11, 2020 14:40

What are the measurements of the different pieces?

The rails are 16cm (6.30in) long. the lift spiral is 16cm (6.30in) length. Makeway uses standard 16mm glass marbles.

Last updated: March 11, 2020 15:11

What age range would you say this product is for?

From 6 years old and up.

Last updated: March 11, 2020 15:11

How and when do I choose between Gold / Silver color edition?

After you back our campaign all backers will get a survey upon the completion of the campaign, that’s when you can tell us which edition you prefer.

Last updated: March 11, 2020 15:11

Can I use metal marbles instead of glass marbles?

Sure. We prefer glass marbles so that there is no magnetic interference while the marble is rolling, but in certain stages of our R&D we used metal marbles and though they acted slightly differently than expected, they are very cool to use!

Last updated: March 11, 2020 14:59

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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